Four Phases.
One Consistent Experience.
Every RGZ engagement — from a single PC build to a full managed IT contract — follows the same four-phase framework. You always know where you are, what comes next, and who to call.
Discover
We listen before we recommend.
The first conversation is entirely about understanding your situation — your current technology, your pain points, your growth trajectory, and your budget constraints. We don't arrive with a pre-packaged solution. We ask questions.
What you get:
- Free 30-minute consultation call
- Current environment audit (for larger engagements)
- A clear summary of what we found and what we recommend
- No sales pressure — honest assessment only
Design
A custom spec, not a template.
We design a solution tailored to your actual requirements — sized correctly, priced transparently, and explained in plain English. Every quote is itemized: hardware, labor, licensing, and ongoing costs are all broken out so there are no surprises.
What you get:
- Detailed written proposal with line-item pricing
- Architecture diagram (for network/infrastructure projects)
- Project timeline with milestones
- Alternative options if budget is a constraint
Deploy
We handle everything. You stay focused on your business.
Our team manages sourcing, procurement, installation, and configuration. We coordinate around your schedule to minimize disruption. Every deployment is tested thoroughly before we hand over the keys — and we document everything so your team isn't dependent on us for institutional knowledge.
What you get:
- Full installation and configuration by RGZ technicians
- End-user onboarding and training session
- Written documentation of your new setup
- Post-deployment testing and sign-off checklist
Support
The relationship doesn't end at deployment.
Whether you need a quick helpdesk call or a full managed IT retainer, we're available after the project closes. Our support clients get proactive monitoring, regular maintenance windows, and a direct line to the people who built their systems — not a rotating cast of offshore contractors.
Support options:
- Break-fix: hourly rate, no contract
- Block hours: discounted prepaid time
- Managed IT retainer: full monitoring + helpdesk + maintenance
- Emergency support: same-day response for critical issues
What Clients Ask
Before They Start
No. Project work is quoted individually with no ongoing commitment. For managed IT services, we offer month-to-month agreements alongside longer-term options — we'd rather earn your loyalty than lock you in.
For most projects, we can begin within 1–2 weeks of proposal acceptance — often faster for smaller engagements. Emergency break-fix calls for existing clients are handled same-day.
Our on-site work is focused on the greater St. Louis metro area including the Illinois side. For managed IT and remote support, we work with clients anywhere in the US.