FAQ

All project work is quoted with a flat fee upfront — you know the total before we start. Quotes include hardware costs, labor, and any software licensing. We don't bill by the hour for projects, so there are no surprises when the invoice arrives.

Never for project work. For managed IT services, we offer month-to-month plans as well as discounted 12-month agreements. We'd rather earn your continued business than lock you in.

Yes, always. The discovery call is free, takes about 30 minutes, and carries zero obligation. We ask questions, listen to your situation, and tell you what we honestly think — even if that means you don't need us.

Yes — we charge a flat diagnostic fee to properly assess what's wrong with a device. If you move forward with the repair, that fee is credited toward the total cost. If you decide not to proceed, you've still paid for a professional diagnosis rather than a guess.

Our managed IT service includes 24/7 remote monitoring and alerting, automated patch management for operating systems and applications, helpdesk support with a 4-hour first-response SLA, monthly health reports, and proactive maintenance windows. We handle the mundane stuff so your team can focus on their actual jobs.

We price per device — servers, desktops, and laptops each have a flat monthly rate. You know exactly what you're paying regardless of how many tickets get submitted that month. No per-incident surcharges, no "out of scope" fees for normal IT support.

We target a 4-hour first response for all tickets during business hours (Mon–Fri, 8am–6pm CT). Critical issues — system down, ransomware, security incident — get immediate response any time of day. Emergency support is available outside business hours for clients on retainer.

Absolutely — most of our managed IT clients come to us from another provider or from managing things themselves. We do an onboarding audit to document your current environment, then handle the transition. We're used to inheriting setups that need work.

You don't have to — that's what the consultation is for. Tell us what software you run, what you do all day, and what your budget is. We'll spec the right machine. We'd rather build something that fits your actual needs than upsell you on components that won't make a difference in your workflow.

We handle sourcing. We have established supplier relationships and stay current on component pricing and availability. That said, if you've already purchased parts you want to use, we can work with them — just let us know upfront.

We offer a 90-day warranty on our labor and assembly. Individual components carry their manufacturer warranties (typically 1–3 years depending on the part). If a component fails within our warranty window, we handle the RMA and replacement without charging for additional labor.

Our on-site work covers the greater St. Louis metro area — both the Missouri and Illinois sides. For repair work, we can accept mail-in devices from anywhere in the US. Managed IT and remote support services are available nationwide.

Both, depending on the job. Network installs, server deployments, and on-site assessments happen at your location. PC builds can be dropped off at ours, or picked up for larger orders. We'll always tell you which setup makes the most sense for your project.

Fill out the contact form or email us directly at info@rgztechservices.com. Tell us what you're working with and what you need. We'll get back to you within 4 hours during business days to set up a quick call.